Welcome to the Community @Kmanghat83   For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation   We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre to the Curb (FTTC) Setup Guide   In your case, your NBN FTTC service has not yet activated and this has been raised to NBN Co. They've booked an NBN technician to finalise the installation/activation of your service and updates will be given by your case manager via SMS/Email or phone call once available.   BasilDV ... View more