I have been facing problems with my home phone since 3 March. Called TPG several times. After lengthy wait time, I could connect to the help desk but the technician couldn't solve the problem and referred to their engineering team. On one morning, I ws finally lucky to get connected to the TPG engineering team. After brief checks, the technician decided that my modem had issues and need replacement and was sent a lone modem. After receiving the loan modem, I connected that but no luck with the home phone and called again. This time it took aver 40 minutes to get connected to a technician and still the problem couldn't be resolved. After 3 days, finally I got my outgoing calls enabled but incoming calls still disabled. Is there any easier way to communicate with the TPG help desk and get the issue resolved. I am with TPG since 2014and never had similar problems or never had to call them multiple times for same problem.
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