Hi @Donnamccune    Welcome to the community!   For newly installed NBN service, we did an article that you may find helpful. New Connection Setup Help   In the event that you successfully set up the NBN service and still not working you may check if there is an ongoing outage affecting the service. See this link for reference How to Check for NBN Network Outage.   If there's no outage, you may perform basic troubleshooting step available in this article Troubleshooting no internet connection.   In this particular case I can see that your NBN installation is still ongoing updates will be provided by our NBN provisioning team via SMS or Phone call. While waiting for the installation completion, we recommend to use the ADSL2+ service. Unfortunately the ADSL2+ service is not at the moment due to line fault. We have identified that the issue is with the network controlled by Telstra. This unfortunately means only Telstra. We chased this with our team, updates will be provided via email when it becomes available.   Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.     Regards, ... View more

Hi @Donnamccune    Welcome to the community!   For newly installed NBN service, we did an article that you may find helpful. New Connection Setup Help   In the event that you successfully set up the NBN service and still not working you may check if there is an ongoing outage affecting the service. See this link for reference How to Check for NBN Network Outage.   If there's no outage, you may perform basic troubleshooting step available in this article Troubleshooting no internet connection.   In this particular case I can see that your NBN installation is still ongoing updates will be provided by our NBN provisioning team via SMS or Phone call. While waiting for the installation completion, we recommend to use the ADSL2+ service. Unfortunately the ADSL2+ service is not at the moment due to line fault. We have identified that the issue is with the network controlled by Telstra. This unfortunately means only Telstra. We chased this with our team, updates will be provided via email when it becomes available.   Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.     Regards, ... View more

Welcome to the Community @Donnamccune   For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation   We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre to the Curb (FTTC) Setup Guide   In your case, we've lodged this with NBN Co and an NBN technician is booked to check and install your service.   BasilDV ... View more