Hi @David_M    I'm not sure why my previous post is not appearing or if it was deleted. Anyways I'll rewrite it:   Firstly, I've tried all those instructions mentioned above during several communications with TPG customer support. Then, after posting on the forums a technician was sent to look at the connection (first time was a no show). After contacting my friend in NBN, and liasing with TPG customer support regarding the issue we finally got a technician, who initially just checked the connection told me it's all working and swapped the NBN (black) modem and said "it probably won't help, but won't hurt to try". After swapping the modem he was about to leave in a rush when luckily the issue arose again. After more investigation he found that the taps (outside the house) were not wired correctly and fixed it. After that the connection was okay, but still dropping out once or twice a day.   I have checked with my friend at NBN who has talked to experienced tech over there to identify the issue as a common one for HFC connection - modem flapping, except in our circumstance it's more frequent than usual and lasts longer than usual.   Just because the connection is stable now doesn't mean it wasn't dropping out. If you check with NBN you will see that we did experience drop outs in the morning 2-5 times for 10-15 min each today, and this was especially bad last Thursday. The issue is most likely with the NBN connection (HFC) but so far it's not solved.   Back to my original question, do you offer a 4G internet backup as a solution? My goal here is to have stable connection and if as  you say there are various reasons why dropouts can happen, I want a solution that can avoid it completely, and 4G backup or any alternative service when the NBN connection is badseems like a reasonable thing to consider.   If you do not have such an option let me know so I can switch providers. ... View more

Hi @Riezl,   After the technician's visit it seems that the internet is a lot more stable. Technician found that the cables in the NBN tap were swapped during install, he also swapped the NBN modem.   However, still experiencing some drop outs few times a day. Still it's a lot better than before. Is there any more that can be done, or is it just expected that a few drop outs will happen during the day? ... View more

Hi @Riezl ,   Technician is a no show yesterday and I still haven't received any call/SMS from TPG engineering team (please see DM). What is the status of this? Are they going to send someone out? ... View more

Hi @Riezl ,   NBN technician was supposed to arrive today between 8-12am. No one has arrived yet. Could you please follow up with this and please report to NBN? This is a huge inconvenience.   I've tried to call and tried online chat but the wait times are ridiculous. ... View more

Hi @Riezl    Thanks for your reply.   I've checked the outage status and troubleshooted accordingly before making the post. As mentioned the internet connection is available, but it drops out irratically which is unreasonable given we are paying for a consistent service, not interrupted every hour service. As mentioned in the original post I've clearly laid out the steps that happen when there is a dropout which lasts for ~10 mins.   This doesn't seem like an uncommon problem with the HFC connection as I've seen a lot of other posts where a technician was needed to help resolve the problem.   The technician appointment has been booked. I will let you know the status after the appointment.     ... View more