Hi @Modica,   I can confirm that the refund related to the cancellation of the service has been posted a separate email was sent for additional informationI recommend to check your inbox and let us know should you require further assistance.   Regards,     Hi, I received an email for a refund, which stated "Kindly use the Refund ID ...." though I dont know where and how to use it. Any suggestions. Thanks ... View more

Welcome to the Commuminty @Modica   For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network. We have created this article that can guide you on How to Check for NBN Network Outage   If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting   In your case, our Engineers have booked an NBN technician to check the NBN line at your location and resolve the issue. They will be the one to assess if additional work is required. Updates will be given by the Engineer assigned to your case as soon as they are available.   BasilDV ... View more