My home phone and internet are both not working after signing up with TPG and requesting my landline to be ported from Telstra. I have rebooted the modem and nbn modem. The nbn router light is amber and has been amber for the past 24hrs, whilst the tpg modem light is solid green, indicating that there is an internet connection. When I attempt to open my browser, I get a message saying that it is still configuring. The message says that if it takes more than half an hour that I should contact my service provider. My main concern is that I have been left without a home phone. When I attempt to make a call from the landline using the original voip port, I get a dial tone but am unable to make any calls. When I attempt to call my landline number from my mobile phone, it doesn’t call, there is just a dead line. (This is when the home phone is plugged into the original providers port ((voip1)). When I use the settings that TPG instructed me to use (voip2), I get no dial tone but am able to call from my mobile and can hear it calling on my end, however the actual landline does not ring, nothing happens on that end. This is very concerning for me as I have a sick elderly mother living at the address and as she refuses to use a mobile phone, it is absolutely imperative that I have an active landline. I was informed by TPG that the process would take no more than 5 working days and that I would not be without an active landline during the process. I was advised by TPG not to disconnect from my original service provider (which I haven’t). If I had known that I would be left for days/weeks without an active landline, I would never have switched to TPG as I need an active landline for my mother. Can someone please let me know ASAP when this will be solved? ... View more