Before attempting the troubleshooting steps, we recommend that you do the following below.
Check our Service Status at https://www.tpg.com.au/servicestatus and How to Check for NBN Network Outage
"Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.
If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php , https://www.tpg.com.au/support/nbn/troubleshooting.
The account that we were able to pull up using your community details shows that it's been inactive since November 2016. If you have a new TPG username or customer ID number, please respond to my private message to assist you accordingly.
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