Hi @popovski47   Before attempting the troubleshooting steps, we recommend that you do the following below. Check our Service Status at https://www.tpg.com.au/servicestatus "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.   If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php   In your case, our Engineering team lodged a fault with our wholesaler (Telstra) and they've booked a technician to resolve the fault within the copper network on or before 2 April 2020. Also, your NBN installation is in progress. Further updates will be given by your case manager once available.   Video: How to track your TPG service installation   BasilDV ... View more

Hi @popovski47   We hope that you and your family are safe. In light of the COVID19 situation, we are fully committed in taking heightened precautionary measures to ensure the safety of our staffs. TPG’s telephone support team members are now transitioning to work from home set-up to lessen the exposure and chance of contracting the virus. We appreciate your patience as you may experience longer wait times.   Aside from calling our phone support, you can also reach us through chat, e-mail and TPG Community, all of which can be found at https://tpg.com.au/support/contact.   In your case, the installation of your NBN service is in progress and the NBN technician appointment has been sent via email. Further updates will be given by our NBN Provisioning team as soon as it becomes available.   BasilDV ... View more