Hi @michaelj007   For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.   We have created this article that can guide you on How to Check for NBN Network Outage   If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-hfc-cable/problems_connect_internet_nbn_hfc   In this case, your service was affected by an NBN network outage and the attending technician replaced the faulty hardware within the network, which restored your service.   BasilDV ... View more