I had issues a couple of weeks ago with sending from my slave accounts afer TPG changed their backend settings to TMC - that has been resolved (it turns out TMC is far "fussier" than TPG ever was with outgoing server settings as my emails had worked for years with the old settings).   BUT - as of today, there is a complete failure of all my tpg (main and slaves) from my mail app.I cannot send or receive anything, with all accounts unable to connect remotely. I receive various error messages from my mail app: [1] Disconnected for inactivity during authentication [2] Temporary authentication failure.    YES, I can access my emails from the TPG Post Office, but that is not convenient. This is a new issue with authentification, which is my 2nd within as many weeks. What is the fix for this?   ... View more

I have a couple of numbers with TPG. Ported one out this week, and received a $33 parting invoice. It says :   Mobile 04******* Mobile Number Port Out Fee (once-off) $11 Mobile Number Port Out Fee (once-off) $11 Mobile Number Port Out Fee (once-off) $11 Mobile total $33   I called up TPG accounts and asked why it was $33. I was told these lies: 1. "The $33 includes a monthly service charge" - I disagreed 2. "You have been charged 3 times as there are 3 different phone numbers" - I disagreed   There were more beauties told to me, so I asked to speak to a manager, or someone that is willing to help. Turns out that TPG had no managers available, but one will "call me back". I asked for an email to be sent from the rep I was talking to, as proof that someone will call me back. They put me on hold for a few minutes, and then came back and claimed that it takes "too long" for me to get an email. I explained that emails are quick, but the rep was not interested.   So, hopefully someone from TPG sees this, and takes the appropiate action. Seeing as TPG charged me incorrectly, and then tried to lie to cover up that overcharge, I feel that the least they can do is reduce the 3x "once-off" fees to ZERO. I'm also willing to accept compensation for non-financial loss as well, seeing as i spent over 30minutes being lied to by a TPG rep.   ... View more

I have lived in this house since 1996, am an ex-Telstra customer, moved to TPG NBN a little while ago. Have had phone issues since the 1990s, and Telstra always refused to run new copper cable as "fibre is coming soon". Well, we got FTTN, and I have 650m of copper with a dozen or so pits (1970s housing area). The cabling regularly fails due to corrossion in pits, so a tech guy will come out and tell / show me the repair he did in one of the pits. It is always a "patch job" and I have been told many times that as soon as a repair gets logged twice in same location, that a permanent repair will be booked (eg, repair same pair twice in same pit means new cable length to next pit). Problem is - Telstra (now NBNco) fudge the repairs on record. The last repair (couple of weeks ago) was done at a pit 150m from house, but was recorded by NBNco and reported to TPG as "internal fault"; as in, inside the house. So, I have no NBN again, since 13:45 today. I have been on chat since 15:30, it is now 21:05, with chat closing at 00:00. I am #57 in queue since 20:35 (yes, 30 mins with no movement - seems only one perosn doing chats at TPG end, and they are possibly asleep). How do I have my NBN repaired NOW, seeing as chat will timeout before I get a look-in, AND how do I get it fixed properly..? ... View more