Hi @skychain,   We apologise for the inconvenience this has caused you.   Though we'd like to resolve the network fault as early as possible, we don't have control how NBN Co. works on their infrastructure. In addition, the resolution depends on the complexity of the issue.   Nonetheless, NBN Co. has declared that the network fault has been completely resolved at 19:44 AEST today.   We have checked the status of your connection and it appears to be up and running for more than 4 hours now.   If you are still having issues, please let us know so we can have a specialist contact you for assistance. Thank you. ... View more