Hi @xaocam   The outage within the NBN network has been resolved.   The fault within the the third party line was fixed by the attending electrician.   Let us know if you need further assistance.   BasilDV     ... View more

This advice helped me: https://community.tpg.com.au/t5/Broadband-Internet/Alternate-router-to-use-on-HFC/td-p/863   Essentially you need to go to Network -> IPTV settings. Select Custom mode there and assign VLAN ID 2 to the Internet (Remaining IDs can be 3 and 4). And tick 802.1Q Tag checkbox.   After this it all works well.   ... View more

Hi @xaocam,   We're sorry to know about the difficulty reaching our support centre. Due to precautionary measures to protect our staff from the COVID-19 outbreak, TPG’s telephone support team members are transitioning to working from home. We appreciate your patience as you may experience longer wait times. TPG customer support channels during COVID-19 outbreak   We've seen that the the issue with the modem/router and the outgoing call has been raised to our Engineering Team for further investigation and confirmed working.   Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.   Regards, ... View more

Hi @xaocam,   We're sorry to know about the difficulty reaching our support centre. Due to precautionary measures to protect our staff from the COVID-19 outbreak, TPG’s telephone support team members are transitioning to working from home. We appreciate your patience as you may experience longer wait times. TPG customer support channels during COVID-19 outbreak   We've seen that the the issue with the modem/router and the outgoing call has been raised to our Engineering Team for further investigation and confirmed working.   Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.   Regards, ... View more