Hi @jjd   For customers experiencing any issues with their FTTB service, we recommend the best thing to do first is check if there's an outage on the network. Customers may visit our Service status page for outage updates.   If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/problems_connect_internet_fttb_bundle.php   In your case, our Engineers weren't able to detect any fault within the network and advised that it is a possible modem issue. Further updates with the modem request will be given by your assigned Engineer once available.   BasilDV ... View more