Hi @carliehaber,   For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation   We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : New Connection Setup Help   In your case, your service has been activated and working within specification. Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.   BasilDV ... View more