Good evening TPG team, I would like to have my account cancelled. I am off contract and wish to switch providers. We haven’t had a properly working connection since June 2018 and we will not be happy if billed for another month when the service is not actually usable. Many times over the last couple of months your tech team told me a technician would be called out to check the connection again but no one has called or visited my house and I keep calling and your phone technicians, only to be told they can see the line is dead. This has been going on for over 22 months and I have been paying full price for a 50Mbps plan that rarly works or gets over 10Mbps when it does connect. I have given you every opportunity to keep a loyal customer that’s been with you since 7th June 2004 but I think it’s time for me to leave as it’s clear you cannot resolve my concern. Please process my disconnection. Scott 25/3/2020
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Hi all, I have tried for over 10 months to have our NBN repaired as it cuts out for hours and sometimes days at a time. No it’s complet dead. The tech teams keep checking and find the line is dead and they request an NBN tech and nothing ever happens. Been told twice in the last two weeks NBN techs would be in contact but when the NBN cuts back in it auto cancels the techs then hours later the NBN is dead again. This has been an ongoing problem and there has been no solution even after NBN techs came out mouths ago. Not sure what to do now as we have 3 in our house at uni. When it is operating the speeds are very very slow. Im on a NBN 50 plan but we only get an average of 10.5 Mbps download and 8.2 Mbps upload. What should we do next as it’s now impossible to even get anyone at TPG on the phone or tech chat line?
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