Hi @camcha,    We're sorry to know about the difficulty reaching our support centre. Due to precautionary measures to protect our staff from the COVID-19 outbreak, TPG’s telephone support team members are transitioning to working from home. We appreciate your patience as you may experience longer wait times.TPG customer support channels during COVID-19 outbreak   We stand firm with our commitment to provide support to our customer while keeping our representatives' safe   For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.   Check our Service Status page for any known outages.   If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage   If there are no known outages in your area you may perform basic troubleshooting, Please check out this article that you may find helpful: Troubleshooting no internet connection     Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.     Regards, Ahra_G ... View more