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slee112 · ‎21-08-2020

Hello. My tpg ticket is #10752868. Thanks to you. The connection is pretty stable at the moment. In the last days, every two hours, there were 5~6 consecutive dropouts, but today, I think there is only once. The problem is that the speed also slowed down. The normal internet connection speed was 7500kbs, now it's around the 5000~5500kbs. I already rebooted the modem 3 times, but the connection speed continue to be 5000~5500kbs. Did I exchange the stability of connection to connection speed? Best regard.

slee112 · ‎20-08-2020

Thank you for your help. I don't know if it is my impression but the re-connection after dropout is slightly better, although the frequent dropouts continue to happen. Is it a line fault? I look forword your help. Best regard.

slee112 · ‎18-08-2020

Hi, although my tpg community ID is slee112, my tpg ID is slee1123. I'm having a constant drop out. I didn't have a dropout problem for last years, but it started in March. I have a chat with your technician. He said to change my old phone cable. Anyway It didn't fix the problem. The dropout at that time was once or twice a day, but it started to be frequent. When it start to dropout, it connects and dropout, connects and dropout. So I have to reboot the modem. I'm using nighthawk D7000, and the log is something like this: [DSL Event] DSL: Up Tuesday, Aug 18,2020 17:49:45 [DSL Event] DSL: Up Tuesday, Aug 18,2020 17:48:42 [Time synchronized with NTP server] Tuesday, Aug 18,2020 17:44:34 When the DSL event happens, it drops out. The strange thing is that it doesn't say DSL: down. Anyway when DSL event appear in the log, it droped out. Sometimes it says it can't reach DNS server, but even if I change DNS server to google or cloudflare, the dropout continues. best regard.

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Re: I'm having a constant dropouts

Re: I'm having a constant dropouts

I'm having a constant dropouts