Hi @Bene   We hope that you and your family are safe. In light of the COVID19 situation, we are fully committed in taking heightened precautionary measures to ensure the safety of our staffs. TPG’s telephone support team members are now transitioning to work from home set-up to lessen the exposure and chance of contracting the virus. We appreciate your patience as you may experience longer wait times.   In your case, we've confirmed that your ADSL modem is faulty that's why the service is not working. We've provided you some guide on how to configure your TP-Link modem/router and the service worked. If you need further assistance, please let us know.   BasilDV ... View more