TPG Community

hdmcbryde · ‎06-04-2020

Still in the same situation. I have been told several times that i will be contacted by the Accounts Specialiast Team and still haven't. This is getting ridiculous.

hdmcbryde · ‎27-03-2020

Hi, I have been trying to get onto the cancellations team to cancel my service within the required 30 days notice. From over a week ago, i have tried calling, and sent numerous emails but have gotten no response. I have tried through your chat portal 4 times, and get told every time that i am being transferred to the cancellations team but it always times out and goes no where. Could you please put me through to the team, or confirm that you have received my request for cancellation? Thanks, Harry

hdmcbryde · ‎24-03-2020

Hi, I am having a similar issue. I have tried multiple times through your chat channels, sent 3 emails, and tried to call but cannot get through to the accounts team to cancel my service. In the chat portal, i am told that i am being transfered through to the accounts team but never do. Similalry, it would be upsetting if i am not deemed to have given 30 days notice as i have tried multiple times. Can someone please help? Thanks,

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Re: Unable to access cancellations team

Unable to access cancellations team

Re: ADSL2 + Home phone bundle cancellation