Hi @jenturville1943,    We have located the account using your community details. Kindly send the mobile number of the lost SIM via private message, so we can temporarily bar your service to prevent unwanted/unauthorised usage. We can process your new SIM order for $10.   We also have two delivery options: Australia Post and StarTrack.   Australia Post Delivery of SIM card via Australia Post is free of charge. Delivery typically takes 3-5 working days for customers in New South Wales and 5-8 working days for customers anywhere else in Australia. Shipping fee is free.   StarTrack Delivery of SIM card via StarTrack in metro areas and major towns takes 1 to 2 working days, while the delivery to rural and remote areas takes 2 to 4 working days.   Startrack does not deliver during weekends and holidays. If you are not around to receive the package, they will normally leave a docket at your shipping address so that you can claim the equipment at the nearest post office. A $10 shipping fee will also apply.   Once we process the SIM replacement and you happen to retrieve the handset and/or the SIM, it will no longer work as the services will be permanently blocked. We will send you a SIM card containing a single SIM in all sizes: Standard, Micro and Nano.   Just a few reminders after receiving the replacement SIM:   1. You may activate the SIM online or may call TPG Support for assistance at 13 14 23 options 1 and 3. 2. Timeframe for replacement SIM card activation is within 2 hours. 3. Powercycle the phone after the estimated timeframe of activation 4. Handset should be network unlocked 5. Request is irreversible     Regards, Ahra_G   ... View more

Hi @davywollert,   Never post your credit card details in a public forum.   Please refer to our guide below on how to update your payment details.   Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online  ... View more