Hi @Neda1978   Thanks for raising this with us. There's no option to pause an internet account as we provide a prepaid service.   You have the option to change to the cheapest plan instead to make sure that the account remains active.   Let us know if you need further assistance.   BasilDV ... View more

Hi   If you have received your NBN NCD and Tplink modem follow this link to setup   https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M4024   John ... View more