Like everyone is saying, the online chat customer service is useless!! I have spent over 6 hours yesterday trying to get onto someone, everytime I get a hold of someone (after waiting for 1-2hours), they say they will direct me to the moving specialist and no one gets back to me even after waiting for over 3 hours for them to reply back to me. I have moved over 2 weeks ago, am still paying for NBN at my old house that I don't live anymore - what a waste of money. I can't even get a hold of anyone to cancel my TPG account so have no choice but to continue to pay for a service I am not using corrently. Need internet connected at my new place ASAP for my work. Any suggestions?? Thank you for your support in advance if anyone can help me!
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