TPG Community

philw01 · ‎27-09-2022

No worries, I have no idea how long the printer had been sharing the IP Address, and I hadn't been able to access the Router's settings as often as liked due to the fact that entering 192.168.1.1 on the browser's seach bar would often take me the printer's webpage, so after delving into the printer information on printer information screen I discovered the issue with the IP Address. Also how the Primary DNS settings were changed I have no idea as I would not have changed that myself. I will create a new Modem password today as well.

philw01 · ‎27-09-2022

Further to thisa issue, I have discovered that the Brother printer connected to my LAN had the same IP Address as the modem (192.168.1.1), so I changed that. In addition I discovered within the modem settings that the Primary DNS Address was not the usual 203.12.160.35, but was another address altogether which a search revealed was a Google IP Address used for testing purposes. As a result, I changed that IP Address back to what it should be, and saved it to the modem. I will continue keeping a watch on the dropouts and report if they are still occuring.

philw01 · ‎27-09-2022

Hi there, I will be home am Tuesday from approx 10.30,

philw01 · ‎26-09-2022

Yes have tried a factory reset already

philw01 · ‎26-09-2022

I am still experiencing the connection issues as previously reported. Rebooting and resetting the modem makes no difference. I have replaced the network card and the ethernet cable on the PC with no result, All cables have been unplugged/replugged numerous times. I have another PC running Windows 11 and Linux (it is a dual boot system that I built) and connection issues are a problem with that system. The modem appears to lose connection at times every few minutes which is rather frustrating. I am thinking there is a need to replace the modem,so can you please advise what the cost would be, obviously the replacement would have to be VOIP compatible, although I do have an adaptor here which can be plugged into a spare LAN port to enable VOIP on a non-VOIP modem/router. I suspect that the modem has an issue with some of the internal comms circuitry. Regards

philw01 · ‎17-09-2022

I have two computers, at this moment am using a Windows 10 system, also have a Windows 11 PC which also dual boots to Linux "Uma" Mint. To reply to your request, I had to wait for about 30 seconds until a connection was re-eastablished following a drop-out. I will test the Linux system shortly, I do know that when booted into Windows 11, I experience dropouts as well. Both PC's are connected by Ethernet network. Regards

philw01 · ‎16-09-2022

Please refer to the attached files, which are screen shots of the TP-Link login screens. The first one which shows text as "For get password" does not work, while the second screenshot shows it as "Forget password", whixh does work at times. Does this mean that my log-in screen for the TP-Link Router has been compromised somehow? The dropping out issue is still persisting by the way.

philw01 · ‎14-09-2022

Both computers are connected via Cat6A ethernet cables. Will try another browser today when I get a chance. As a matter of fact, there haven't been any issues so far today but will keep you informed. I do know that TPG were carrying out some maintenance work late last week in various suburbs, Coorparoo in particular. On other occasions when work has been carried out in that suburb, I have experience the odd connection issue until the work is completed. I wonder if whatever they have done has fixed my issues, will keep a watch on it.

philw01 · ‎13-09-2022

Experiencing the issue on two computers, one running Windows 10 and the other has Windows 11, both use Microsoft Edge browsers.

philw01 · ‎13-09-2022

Further to this, I have discovered thattoday I could access the settings of the modem on either PC, but not continually, it entails having to try several times at the log-in point before I can access the settings pages. Also, I received an error message "Error Code 80002, unknown error. Searching the internet revealed that this a rare error message which means that the TP-Link modem/router cannot access the internet

philw01 · ‎13-09-2022

Hi there, I have been experiencing issues recently with internet dropout. A technician was here at my residence last week and tested all ok, but I am still experiencing the issue. The existing modem is a TP-Link VR1600V with VOIP, but seeing a relative had theirs replaced recently with a VX220-GV as their VR1600V was dropping out etc, I am considering getting a new replacement. Obviously I would require a replacement with VOIP. As a matter of interest, the PC I am using has Windows 10, while a relatively new PC in my shed is running Windows 11. Both PC's cannot access the modem's setup pages, all I get is a login-in page but no reponse with name & password. With the Windows 10 PC, I have replaced the network card and also the Cat6 LAN cable that connects to the modem/router, but it made no difference. Microsoft Edge reports that there is no sync at times which makes me tend to think there is an intermittent fault with the modem. I can ping the modem at 192.168.1.1, also TPG's address of 203.12.160.35 & 36 successfully. Regards Phillip

philw01 · ‎02-08-2019

I have received an email on a couple of occasions supposedly about issues with paying my account, the sender's address is as follows: TPG - Telecom <tpg.cyberstore.com.au@edpnet.be> Of course I have deleted them, but in the meantime we all have to be aware of these scammers trying to con users into giving out their payment details.

philw01 · ‎21-05-2018

I haven't been able to access the internet or receive/send emails for about a month. Very frustrating. Have checked modem settings, there seems to be some contention as to which settings I should use, either dynamicIP addresses or fixed. I received information that each type is the appropriate settings when I look at various information on the TPG website, two web pages giving me conflicting informatio re what I should use. With fixed all I can access is Facebook and nothing else, while currently with dynamic I am disconnected, even though after checking my settings against my account on the TPG website, I should be running L2 with Dynamic, so which is correct? Is there an issue with the server at TPG, somehow blocking my access? I know I was throttled back last month, and since then no access. Has my account or the server been flagged as overdue (which it isn't) in error maybe when the trottling occurred resulting in me being almost totally disconnected? Windows 10 reports reports issues with the ISP server by the way when I run the troubleshooter.

philw01 · ‎27-04-2018

TPG Community

About philw01

Re: replacement modem/router

Re: replacement modem/router

Re: replacement modem/router

Re: replacement modem/router

Re: replacement modem/router

Re: replacement modem/router

Re: replacement modem/router

Re: replacement modem/router

Re: replacement modem/router

Re: replacement modem/router

replacement modem/router

Scammer acounts emails

No internet or email

ADSL dropped out all week; since being speed reduced initially once quota was reached, now dead