Hi @dawne Will my service be interrupted (i especially need my phone for health reasons). - No service interruption. How long does the upgrade take? - It will be applied within 24 hours. Is the upgraded plan suitable for me? (for things like Netflux etc) - Yes, since Netflix will consume a lot of data, especially for high definition videos/movies. Can I set a date for the upgrade.. for example at the beginning of the next period? - No. Is there some sort of pensioner discount during the Covid19 period... - COVID 19 is a global pandemic affecting a lot of people. If our customers cannot afford to fulfill their payment obligations due to direct or indirect impact of COVID19 they can refer to our financial hardship and we will take necessary measures to assist them.    Full information about financial hardship and options available to our customers is available on our website. https://www.tpg.com.au/terms_conditions/financialhardship   Should we have any further updates or changes related to this matter we will communicate it to our customers.   BasilDV ... View more

It's called out to be an NBN issue by your technician. What do I do next to fix this as I again need to go through you to have it fixed ? If not refund my payment for the month. ... View more