TPG Community

spiderchon · ‎29-10-2022

Please help, my internet connection keeps dropping out since yesterday. Tried to reboot everything but still the same, I need stable and reliable internet to WFH.

spiderchon · ‎14-01-2022

Thanks TPG staff contacted me and now has been working again. Thanks.

spiderchon · ‎12-01-2022

Please help, my internet connection keeps dropping out this morning. Tried to reboot everything but still the same, I need stable and reliable internet to WFH. Regards,

spiderchon · ‎06-11-2020

TPG’s action is quick, got a technician to come to NT place to solve the issue. All problem solved. Will monitor the performance to see if it is stable. Thanks a lot TPG. Please close the ticket. Will log another incident if any issue come up again in future.

spiderchon · ‎04-11-2020

9:30pm If that is the case, I probably need the nbn box and the modem to set back in the living room, or consider alternatives. 11:10pm Finally, I can connect living room TV to Wi-Fi, but another tv box (though connected) is extremely slow, picture frozen... Need to see few more days to see performance. And need to think of a solution of the landline. Normally, I just use the landline for international call, in memories, my tpg plan included international minutes on the land line. If landline cannot be used, probably need to think of a mobile plan have international minutes. But I want to keep the cost similar. Is tpg can give me some advice on my situations? I have been using tpg for many years, to change to other service provider will only be my last option. Thanks.

spiderchon · ‎04-11-2020

Further, it seems not better. I tried whole night, now I not even get I Wi-Fi in my living room TV, I cannot connect to Netflix. But I can connect to wifi in the bedroom. Before, the relocation the the nbn box and modem, Wi-Fi can reach everywhere of my house. Now, landline is lost, and internet has not improved. Please help.

spiderchon · ‎04-11-2020

Hi, the nbn technician have came today, and relocate the nbn box and modem to the master bedroom as it get better signal for the internet/Wi-Fi. I thought it was ok. However, I now realize actually my landline is in the living room (the original position), so now the landline cannot connect to the modem, so I lost the landline. Do you have any solution? I still need my landline. Thanks.

spiderchon · ‎02-11-2020

Every time it rains, the Internet got issues. Everything time in the past, it seems to be NBN issue. Last week keep raining, the Internet has been vey slow and broken. Today I totally loss internet. Could TPG look at it and update me please.

spiderchon · ‎14-02-2020

Ideally, 19/02/2020 (am session 8am -12pm) is good for me. Please let me know if this date is ok? The situation now is: The wi-fi signal is showing ok, but actually no wi-fi at all. Before yesterday, it is on and off, very unstable. since last night, totally off, no internet /wi-fi at all.

spiderchon · ‎13-02-2020

Probably need to re-schedule to next week or the week after. This week is difficult for me.

spiderchon · ‎10-02-2020

Thanks for the checking. The Wi-Fi is still unstable, and I understand that it is due to NBN’s infrastructure issue. I am unavailable for the technician to check further, will need to re-schedule. Please close this ticket first. I will contact TPG again later. Thanks.

spiderchon · ‎08-02-2020

My Wi-Fi is not working since last night. Have tried re-start it, still doesn’t work. Every time it broke down after heavily rain, every time was told as NBN problem. Please check if this time is the same issue? Thanks

spiderchon · ‎21-09-2019

update: Got a TPG technician came over this afternoon and checked, find out it is network problem, now need to wait for NBN to send someone to fix the issue next week (hopefully). In the past, when I was using ADSL 5 years seldom had a problem. After changed to NBN, only 1 year already few incidents. I was told it is actually connected internet, as all the modern and NBN box green lights are properly on, just the network unstable keep logging me out, and so slow that I cannot notice it is working.... Sigh....

spiderchon · ‎20-09-2019

Is TPG outrage in the past 2 days? Already the 3rd day, it is either disconnected easily or extremely slow. What happen? Tried to call, but always high volume and need to wait 20 mins +....sigh.... Pls TPG respond....

spiderchon · ‎26-05-2018

Finally, have the nbn technician came out to fix everything with the nbn box yesterday ( around 10am). He said wait for 30 mins, after the internet light on the modem turn to green, I will have internet. However, wait for whole day, it is still not working, so I called TPG, spent a 1.5 hours on phone, still cannot resolve the issue. ( appreciate the effort and patient of the hotline girl provided). This morning I have googled the issues, and solve the internet problem, but another issue come out. - the nbn guy connected the modem wrongly, that was fixed last night on the phone with tpg - the tpg girl taught me to reset the modem manually, but she thought I am using nbn Fttb, so the modem cannot be configured. This morning I found out mine is nbn hfc, using the configuration for it, then I can get the internet working. However, the problem I have now is: Once the internet working, my Sony digital TV is not working at the same time. I am unsure if this related to the nbn Internet? I tried to reset the wireless on the tv, and it is connected to the modem now, but still no digital tv... what wrong with it? Before it is ok, the issue instantly happen when the nbn internet start to work. Sigh... any help?

spiderchon · ‎11-05-2018

Thanks. Now I was told I will have a 12G mobile data for 3 months to wait for the NBN issue be resolved. It will be in a new SIM card and I have got a message saying it will be sent to me and request me to attend to an email re something direct debit authorisation. I have not received the say email yet or the SIM card, probably need some time. Thanks for the help provided, looking forward to the nbn connection, wish all issues could be resolved within 3 months.

spiderchon · ‎08-05-2018

Thanks for your prompt reply. I am looking forward TPG and NBN could resolve the issue ASAP, my life without internet is very miserable... sigh!

spiderchon · ‎08-05-2018

I have got a call and voicemail from the case manager. However, not much help is obtained. She did not promise to waive the monthly fee (as I do not receive the services I paid for, I still have no internet connection, I have to pay extra for my data usage as I have no wifi access). I asked for alternatives such as provided unlimited mobile data in this difficult period when I am waiting for TPG/NBN to fix the problem, the best she could do is TRY to get approval for 12G mobile data... still no guarantee, I don’t know how long I need to wait to get an positive answer. Regarding the connection issue, she just updated me the same situation, there is infrastructure issue and NBN need to fix it, the indicative date is 30 May 2018. BUT, I am confused. I just got a letter from NBN today, the heading is “Inspection and maintenance notice”, the dates provided are “our construction partner intends to conduct relevant activities at the property between 30 May 2018 and 16 Oct 2018”. What is that mean? I need to wait till Oct to get my internet connection? This is far below my expectation, TPG could do better! PLEASE provide me a workable solution!

spiderchon · ‎05-05-2018

I have been with TPG in the past 6-7 years, i am always happy with TPG until I move house. I was under unlimited ADSL plan before, but force to join NBN becuase my new place is under NBN network. I was told that I cannot keep using ADSL if the suburb is already having NBN. Under no choice, I have to switch to NBN. The date to switch over was 12 April, but up to now, I still have no internet/phone. A tech guy came out and told me that there is infrastructure issue need to be fixed by NBN first, he asked me to check back with TPG after few days. I did follow up with TPG, the customer hotline girl said a case officer will call me back the next day, but I did not receive any call back, I called again today to folllow up, have been transferred by the operators by 2 times, and finally get in contact with a senior case officer. He told me that NBN need to fix the issue and the indicative date is 30 May 2018. I told him I keep paying the money for the service I cannot use, how would that be fair? Is anything TPG can do, say wavie the monthly payment? He said something i have signed something no pursue of compensation before switch over, so I cannot pursue anything... he suggested me to go back to the old house to use internet or terminate the contract with TPG... Really? I already moved, how could I go back to old place to use internet? I am really piss at that moment, I understand it is not TPG's fault, but TPG could do better. If TPG don't want to wavie that monthly payment, could TPG provide ADSL service to me in this month till the point I can have the NBN? or could TPG provide me free unlimited data mobile usage for this month? Why the senior case officer just ask me to go away... is this the way TPG treat their loyal customer? This whole NBN thing really is a nightmare! I already have no internet connection for 23 days, and still need to wait to 30 May, and that's not a guarantee to fix the problem... I am very disappointed on NBN and how TPG treat their customer! Regards, Stephen (ID#XXXXXXX)

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About spiderchon

Internet drop out

Re: Internet keeps drop out

Internet keeps drop out

Re: Internet is not working

Re: Internet is not working

Re: Internet is not working

Re: Internet is not working

Internet is not working

Re: Wi-Fi problem

Re: Wi-Fi problem

Re: Wi-Fi problem

Wi-Fi problem

Re: Wi-Fi / internet is not working

Wi-Fi / internet is not working

Re: NBN installation is nightmare

Re: NBN installation is nightmare

Re: NBN installation is nightmare

Re: NBN installation is nightmare

NBN installation is nightmare