There are different types of dropouts that you may experience:
1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.
Remnote tests showed evident drop outs. The issue have been raised now to our Engineering Team for further investigation. Please ensure to leave the modem connected and turned for remote testing purposes.
Updates will be given via phone call or SMS.
We apologise for the inconvenience.
Thanks for the additional details, we will raise this to our Engineering Team for additional reference on the ongoing investigation. We'd like to set your expectation that the home phone service will only work connected directly to the modem/router's phone port if you wish to use it on a different location we recommend to use long phone cable to reach the place.
Expect our Engineers to contact you for the updates.
Hi, the nbn technician have came today, and relocate the nbn box and modem to the master bedroom as it get better signal for the internet/Wi-Fi. I thought it was ok. However, I now release actually my landline is in the living room (the original position), so now the landline cannot connect to the modem, so I lost the landline. Do you have any solution? I still need my landline. Thanks.
Further, it seems not better. I tried whole night, now I not even get I Wi-Fi in my living room TV, I cannot connect to Netflix. But I can connect to wifi in the bedroom. Before, the relocation the the nbn box and modem, Wi-Fi can reach everywhere of my house. Now, landline is lost, and internet has not improved. Please help.
Can you please help me.
My home internet has not been working since around 2 weeks ago and it is a large hindrance to my work.
This happens every month and it is very frustrating to have to get in contact this often, especially when it takes ages for someone to reply. Please help me in fixing this issue permanently so that I do not have to get this fixed monthly. I have just pmed you the details. Thank you for helping out.