Hi @steeleamina,   Our Engineering team tried to contact you yesterday to no avail.   You may reply to their SMS or provide us your preferred time for them to try again.   Kind regards, BasilDV ... View more

Hi @steeleamina,   We'll forward your query to our Engineering team for them to check with our third party provider (Telstra) for some answers.   We can't say much with the connection of your neighbours as we don't have any reference to compare the copper line quality and length.   Your assigned Engineer will be in touch with you for further updates once available.   Kind regards, BasilDV ... View more

Hi @steeleamina   It seems like a Telstra technician has already checked your line. I can see that your connection speed has already improved. That being said, the ticket with our Engineering Team is still open and there may be additional updates that they may need to communicate with you thru SMS or call once we have the full report from Telstra.   Regards, ... View more