New Connection Setup Help Just click on the purple boxes as you go through. What type of service? NBN/ADSL/FTTB? etc It will show you how to check username and password. ... View more

Hi Sarbjeet, I have done some remote test and noted that there is  sync but no authentication, nbn portal test are also showing line state up and stable so i believe could be modem require configuration. see below link for FTTN set up and how to configure your modem. Hopefully this will resolve your issue.   https://link.tpg.com.au/gpsIxj   https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-VR1600v-modem/m-p/709#M8   regards JayeshP9 ... View more

same thing happened to me they charged me for nbn connection but it still not connect its been 15 to 20 days now ... View more