Hi @FrankJJ    Thanks for raising this with us.   We were able to locate your account using your community details and it appears that the NBN service is still not activated.   The NBN infrastructure is already available in your location and in some cases, the service can be active via remote activation. However, in your case, we need an NBN technician to finalise the activation/installation of the service.   We understand that you've been in touch with our NBN Provisioning team and an NBN technician will be requested to install/activate your service. Updates will be given once available.   BasilDV     ... View more