Wanted to voice my greivance over the  move to new address. I installed all the hardware as required but NCD only power light on full , connection light just blinks and rest nothing at all. I tried all the different phone ports and has been on for 4 days , no change. What has frustrated me is that I rang support who put me onto the case manager who asked me to check evert outlet etc . said would ring back 2.00pm next day to see if any issue . No call back , so once again i ring and  get support and they tell me to turn it odd and on and try ports again. Guess what same issue no change . I  again have to call back and again get taol same thing so of course I told them this was of no use , so then get told will have to schedule an appoitment , which is 2 weeks away .  By the time I get to that appointment has been over 3 weeks no interent. THink this is extremly poor from TPG ( and i have only been positive of them up to now.) Service is poor in this instance. I think it up to TPG to push for there cusomters to get serviced ASAP as have already paid for service. rest assured if see no quick solution will pull this and buisiness accounts  very quickly elsewhere     ... View more

Can someone clarify how the PPPoE Password and Username are updated on the Archer 1600 V  FTTB connection (NOT NBN) is it thru tech support only  ... View more

Can someone please help , I am trying to connect new router to Archer 1600 v supplied TPG modem/router. I am connected to FTTB ( not NBN) . I coonect Router to WAN port , but cant get router to connect to internet although internet is working normally. Not sure if it PPPoE and if so where do i get Password from , or DYnamic connection. Would really appreciate any help here . As there is no telephone support around finding it challenging to get good advice . I assume it fairly straigh forwad if i new the steps          ... View more

Tried adding my new router to ther ArcherV1600 FTTB modem , can estanblish a interent connection.   I assume although Archer 11000 auto detects Dynamic COnnection i need to select PPOEE and input username and password. I think this is where it not working as have tried account login details but assume they not working. but no way of knbowing if this is the actual cause.   Is there anyway in the modem trhat i can find out what details it is using as I have no emails or anyting to let me know what my original details were.   If  anyone can suggest it some other issue , would be apprecitive   regards   Steve  ... View more