Hi all, my internet just suddenly stopped working during a uni online exam. I've run up to the router and can see the power light is green, as is the 2.4G and 5G lights. Nothing else is on. Please help!!! ... View more

Just got my modem set up. Connected to wifi, no internet access?? All lights lit up, internet included, 2.5, 5, DSL, power. What am I missing? When I connect wifi on my phone, it says "your newly set up internet connection is waiting to be automatically configured?" Been waiting for a fortnight now.. using hotspots, yet still paying a full bill? ... View more

I have been waiting in the "queue" all week long. Using multiple devices, multiple tabs to have a chat open, watching my place in the queue come to 1, and then the service operators cancels the chat. I have moved home, using my hotspot, using my own money, because TPG is RUBBISH and does not even follow up with their customers. I've requested callbacks (which I know they are still doing regardless of COVID-19, because they tried calling me with no callback at 6 in the morning), to no avail. I need to know the status of my move, I'm on the verge of canceling, calling back up for compensation, and changing to a more reliable service. I'm absolutely disgusted.   Absolutely woeful service. None of your "live" chats are living, you're taking customers for a ride. I want someone to call me, as I've already made a claim ticket with the TIO. Good work! ... View more