Dear TPG,   I have been trying to contact you for the last FOUR weeks to no avail. - Tried 4x on the online chat. Was told repeatedly that someone would call me back, no one did. This was to arrange for a new plan to move home. I did this over 2 weeks. - Then, I requested a cancellation of my service. The operator on the online chat told me I would receive a call back, this never happened. I did this twice   I am moving home tomorrow with a new provider. Since you refuse to allow your customers to have any contact with you (the online chats are always busy and jammed), nor do you ring customers back - please take this as notice that I am cancelling my service. I will be instructing my credit card company to block all future charges. Should there be a dispute, I will refer to this post and also take it up with the ombudsman.   I am so glad I am leaving TPG. Everyone understands the severity of the situation, but that does not mean you get to run the company and customer support by the string of a thread. I have been a TPG customer for 9 years and I didn't expect to be forced to leave.   Extremely disappointed.   Regards    Sandeep Grandhi sgrandhis@gmail.com   ... View more

Dear TPG,   I have tried to contact you on the phone, on the online "chat" for the last 4 days. I have not been able to get through, and when I have got through - I gave all my details to "Denes" and was told that I would be put in touch with an Account Specialist - 30 mins later I was still waiting online with no response.   I originally wanted to move my service as I am moving house, however given how bad TPG's customer support is - I have taken another provider whose online chat actually works (and, they have rung me as a courtesy as well). I totally appreciate these are unprecedented times, however I have been shocked as to how difficult you have made it for customers to contact you for the most basic things. If other service providers can respond online, why can't you?   Regardless - I would like to provide notice to cancel my service (with this being my last month of service). My username is sand1983. If I do not hear back from TPG I will instruct my credit card provider to block the charge from TPG going forward.   Regards    Sandeep  sgrandhis@gmail.com ... View more