My nbn box made a click sound and then the connection light was flashing red, no internet, I logged the problem and now the connection light is flashing blue ... View more

Have had no internet for 2 days, have reset both modems, nbn modem has all lights on, tpg modem has no internet light, have checked online for outages and nothing for our address ... View more

Hi, Our internet got connected yesterday but today the NBN box keeps disconnecting and won’t stay connected, have reset but still the same result ... View more

New nbn connection and finally have 4 blue lights on our nbn modem but no internet light on our TPG modem, have turned off and on again and also pressed reset button but still no internet ... View more

Hi, I have received another urgent txt message saying TPG is unable to activate my NBN service as our modem is not connected, please connect modem ASAP My modem has been plugged in correctly since the 3rd of April please advise ... View more

Hi, I am just wanting confirmation on the progress of my installation for nbn fttc, I received my tpg modem and nbn modem on Friday the 3rd of April and have had them connected since, I have received my txt message saying to connect these, I followed the instructions and got them double checked to confirm all cords are correctly connected, I contacted tpg which said to continue to wait which I have been since then with no other confirmation, I check the install tracker and it just tells me that my install is in progress and tpg will keep me updated, which I have had no updates other then when I try and make contact, I just would like any information thankyou ... View more

I am slightly confused, I received an email to say once i received my modem and nbn box to connect and I would receive a txt with in 24 hours but then I also received an email to say that once I received the equipment to wait for a txt to connect it, so which is it? I connected it as that is what the first email said to do, it has been connected for 48 hours and I haven’t received anything, I went on to check my install and is says installation in progress we will keep you updated and that was 7 days ago, I have rang for more information and was told I would be rung back and that was Monday and have not been called back, I would just like more information about what is going on ... View more