The was ultimately solved by both a port reset at tpg end. As well as a tech coming out and inspecting and reseating the copper wiring at the socket and the apartment building board. Internet has been drop out free since. ... View more

Hi All,   Another update. TPG has escalated my case and would like a tech to 'investigate'. My ticket number is 10421423. That was yesterday morning. I am yet to get a callback which I was told I would also be yesterday.   Anyway. I have attached some more data. It shows uptime. Red is down Green is up. this is over the last ~2hrs   Ryan ... View more

Just an update. The situation continues with irregular dropouts. Attached images of DSL status ... View more

The last two days have seen more dropouts. in some cases as frequently as every 3mins. At the moment has been stable for over 5 hours but the packet loss is over 600k. I have attached some more data regarding the line quality and error packets. ... View more

Thanks, m_ntt,   I agree and definitely think a physical issue is at play here. I have removed the phone cable and cleaned the contacts with alcohol at the wall and the modem side. I've plugged them back in making sure that there was no wobble or play in the connection.   The modem sits next to the wall socket so I have adjusted the orientation so that the phone cable goes one way and the power cable another to limit any interference. Let's see how that goes. ... View more

And another one. dropping out every 5 to 20 mins ... View more

Just by way of an update. Had another drop out after 23hrs of uptime. Again after only 9mins of uptime looks like some significant packet loss upon reconnection.   Ryan ... View more