TPG what the hell is going on? a search on here and on your face book pages shows that I am not alone in experiencing loss of service and woeful support. I think your customers deserve some answers.  Lost connections, impossible to contact support. there is obviously a fundamental problem. You need to speak up and let your customers know what is going on and when we can expect a resolution to our issues.  This a trying time for all of us, but many of us need our connections to be able to work and feed our family's. You burying your head in The sand is not helping.   please explain what is happening and when we can expect service to return to normal      ... View more

I recently switch the TPG nbn plan. Everything was going great until 2 pm yesterday afternoon when I lost service. Tried contacting support via the online chat a srequested by TPG spent several hours trying to find out why and get reconnected. Suffered several drop outs whilst being transferred to a case manager. Finally was able to determine that my PRI ( whatever that is ) had been deactivated. Certainly not by me or anyone in my house.  Was told a case manager would contact me within 4 hours. We are nearly 24 hours later an no one has contacted me. At 11 am today I once again tried to get in the online chat and after a long delay was finally connected only to be told to wait. They once again tried to transfer me to a case manager but after no response after a long period of time I have given up on Te chat. I have tried 5 or 6 times to get a resolution but every time I get on they say they will tarsfer me too a case manager and I am just left hanging with no responses.  This is also chewing through my mobile data which I don't have a lot of.   can anyone offer any solutions. I need to the service to be  able to keep working and earn income to feed my family.  I understand that this isn't an ideal time for an I issue like this      any help appreciated  ... View more