Correct they've been in touch. And now per promises that I've been given I'm left without home internet. I specifically brought this up with the sales rep as down time is not acceptable in my line of work. TPG are still calling my family who all live next door and saying that the service is 'active' and 'ready to use!' when it's definitely not the case. Naive and unusual of me to jump on something someone says.
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Hi @Erika and @Leigh63, I am having the exact same issue in Perth. Power On, Connection Flashing, DSL Flashing, LAN Off and a ton of clicking and I'm just told to leave this on. Really need the internet for work and I am hamstrung at the moment and getting desperate. I was told that the NBN would work as a plug and play and I come from a networking background, that and the installation instruction from TPG were very simple to follow. I tried troubleshooting with a guy yesterday who was unable to help me, he teed up a call with a tech 45 minutes later who never called me back and then when I called through at around 6pm my time I was greeted by a really rude women by the name of May(or Mei) who basically kept telling me goodbye whilst I was trying to ask questions. Can someone please help - it doesn't seem like the TPG team that I am calling are interested in helping me. They are saying the same thing as what Leigh is describing.
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