Hi @chupachups   Sometimes if we’re unable to verify you, we may need you to provide us with your government issued photo identification.  We have strict measures in place to ensure that your personal information can only be seen and used by staff who need it to do their jobs. Any information that is sent to us for identification purposes is destroyed once we no longer require the information.   We do not request for a specific ID to be sent by customers. Any Government issued photo identification will do.   BasilDV ... View more

Hi @chupachups, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and look into this. To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Welcome to TPG Community, Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.   To learn how to send a private message, click here.   Regards, Peter ... View more

Thanks for the update, according to Microsoft, you - TPG migth have issues with DNS.   https://portal.office.com/servicestatus   Quote: Current status: We've completed our investigation with third-party ISPs and have confirmed that impact was caused by a DNS server issue within a subset of their infrastructure. The third-party ISPs have mitigated impact by rerouting traffic to unaffected servers. Our extensive monitoring has confirmed major improvement across Australia region, however out of the abundance of caution, we will continue to monitor the service in case of any residual impact within the next 12 hours.   Also noted here:   https://forums.whirlpool.net.au/archive/3z86p2z3 https://forums.whirlpool.net.au/thread/3qq7jxj3?p=-1#bottom   Primary DNS servers of TPG and iinet still going up and down according to the thread.    Be nice if TPG update their service status, this is considered as poor form of communicating with our clients.  ... View more