You could get a real VOIP phone  or an analog telephone adaptor (ATA) and connect to a LAN port on the router. You connect a standard phone to the ATA. Then get a VOIP service with a provider. Yep.. I know I can get any external service.. like Engin etc..   Hi. TPGs VOIP service is only available via TPG supplied router (FTTP is slightly different). The service is "encrypted" in some fashion.  Shame.. It sees me go out and buy such a service.. purely because of infrastructure limitation / TPG forcing to leverage their SOHO (exponentially less capable) equipment.. to my own .. Id rather send my subscription to TPG.. <shrugs> would do them well to revise such inflexible mandates for future.. ... View more

Hi @mpgioia , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

I have never logged in before. I was asked to join the TPG community which I did. I picked my first name as the username. I still can't login with either that username, my email address or my phone numer. I clicked reset password. I get an error message to ring TPG. Tried that and the recorded message directs me to the website. This is going around in circles. ... View more

Hi @mpgioia,   The NCD is part of the infrastructure design of NBN FTTC, hence why it's required to be used. The TP-Link modem on the other hand has been preconfigured in order for the phone to work.   The option to have the SIP settings for TPG Home Phone is currently not possible as our system is not designed that way. Hence why homephone will not work with a 3rd party modem.   Let me know if you have other technical concerns.   Regards,   ... View more

@Krystle Indeed. It was transient. All good now.   ... View more