Hi, Can you please open another ticket for me please. - I have received NBN connection device and TPG modem. Setup as per instructions but NBN connection device won't connect to DSL. - TPG technician said NBN wasn't active - NBN says my NBN is ready but TPG has not activated it. NBN reference 12604192. - TPG keeps sending automated messages saying to connect my NBN device and that my billing will start soon even if I don't. Can you please forward my request to an experienced technician. It's getting frustrating as this has been going on for nearly 4 weeks and if it can't be fixed soon I will just cancel with TPG and go with Aussie broadband as TPG doesn't seem to be able to deliver the service. Thanks, ... View more

Hi, I have received and installed my NBN NCD and TPG router as per the instructions however my NCD will not connect to DSL. Thanks for your help. ... View more