Hi @moazzam,   I responded to your initial post located here.    The issue affecting the service has been escalated to our Engineering Team. We have identified that the issue is with the network controlled by the NBN co.   This unfortunately means only NBN co. technicians have the authority to fix this fault. The initial date provided is the earliest date available provided to us by our wholesale partner NBN. Further updates will be provided by one of our Engineers when it becomes available via SMS or Phone call.   We apologise for any inconvenience.       I have same issue. No internet and optical light is red. Tried power cycle and reset. Waiting for support. Which is hoped in next 7 days. In restrictions and covid WFH. Very bad timing and support /nbn is useless. ... View more