Hi @Sptorourke , we apologise for the inconvenience this has caused you and we are sorry to know that you are considering changing provider.   We value you as our customer and we'd like to check what can be done to turn things around.   Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hello Sptorourke, Thank you for your message and for being a part of the TPG Community. I can assist you here unless you prefer to wait for Karl's reply. For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information: • Username • Full Name • Full Address • D.O.B. • Telephone No. I will reply ASAP on receipt of the above. Regards PeterW How To Private Message within the TPG Community: https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-thecommunity/ m-p/4093#M45 My TPG app for IOS and Android - https://www.tpg.com.au/download ... View more