Hi TPG have created a support ticket for this problem, i want to check what I should do to save me from more downtime. TPG have advised me that my FTTN NBN connection is live, but it is obvious it is not. I attempted to connect to NBN via the TP-link modem supplied and it indicates that it is syncing with a ADSL2 line (I have an ADSL2 service with another provider). I tried connecting to my broadband provider using another modem and the ADSL2 connection is definitely with my old ISP account and not TPG. It has been nearly 4 weeks since I signed up with TPG, is it ok to keep using my ADSL2 connection? And can I cancel my TPG contract in the event they fail to establish my NBN connection in 30 days?
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