@nathancheong thank you for your inquiry. I had a chat with our provisioning team about your concerns. By design all that needs to be done on your specific installation is connect the equipment and withing 24 hours NBN should be able to activate this, since this did not happen a technician is being sent out to look into the installation. The earliest dispatch has been requested and they will contact you directly to make the arrangement.   Thank you. Joseph D ... View more