We apologise for the inconvenience this has caused you and we'd like to help get to the bottom of this.
We have located the account using your community details and we can see that the issue has been escalated to our Complaints Resolution Team.
We will make a follow up and will have the case manager contact you as soon as possible to discuss the progression of the case.
Should you have a preferred contact number and time, please send it via private message. Thank you.
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