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About bmyers

since ‎21-04-2020
‎11-06-2020
bmyers
Level 2

Re: NBN100 very slow speed (<15Mbps)

by Level 2 in Broadband Internet
‎11-06-2020 03:28 PM
‎11-06-2020 03:28 PM
Hi @KarlB    Weird - it seems to only be my Mac that was affected. All sorted after a restart.   I had noticed high pings when gaming on another machine earlier this week, but that seems to be working fine now.   Thanks for your help. ... View more

Re: NBN100 very slow speed (<15Mbps)

by Level 2 in Broadband Internet
‎11-06-2020 02:18 PM
‎11-06-2020 02:18 PM
I'm testing on my MacBook Pro. I've tested on both WiFi and ethernet, and in Firefox and Chrome. There is only my laptop connected. I have even turned off the wifi networks (2.4 and 5GHz) when testing over ethernet. Still slow. I am not using a VPN. ... View more

Re: NBN100 very slow speed (<15Mbps)

by Level 2 in Broadband Internet
‎11-06-2020 01:45 PM
‎11-06-2020 01:45 PM
Hi @KarlB   I've restarted both, still getting the same speeds. ... View more

NBN100 very slow speed (<15Mbps)

by Level 2 in Broadband Internet
‎11-06-2020 10:12 AM
‎11-06-2020 10:12 AM
In the last week my connection speed has dropped from 80Mbps+ to less than 15Mbps.   I have followed all the steps in the troubleshooting guide (https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197) but am still getting very slow speeds. ... View more

Re: FTTC - No NCD provided

by Level 2 in NBN Installation
‎01-05-2020 09:09 AM
‎01-05-2020 09:09 AM
Sent. Thanks. ... View more

Re: FTTC - No NCD provided

by Level 2 in NBN Installation
‎30-04-2020 05:08 PM
‎30-04-2020 05:08 PM
Hi Rajen,   The NCD has arrived - thank you for your help so far.   I have setup everything as per the instructions, however, the connection light is flashing red. ... View more

Re: FTTC - No NCD provided

by Level 2 in NBN Installation
‎24-04-2020 02:41 PM
‎24-04-2020 02:41 PM
I am yet to receive a call from TPG. When can I expect to find out what is happening? I still don't have an NCD. ... View more

Re: FTTC - No NCD provided

by Level 2 in NBN Installation
‎22-04-2020 09:36 AM
‎22-04-2020 09:36 AM
Correct, but I was informed that for cancellation to proceed I had to submit a cancellation request in writing, which I hadn't done. ... View more

Re: FTTC - No NCD provided

by Level 2 in NBN Installation
‎22-04-2020 09:16 AM
‎22-04-2020 09:16 AM
Thanks Rajen, I never received the call back, and I can't access that link you've PM with me. Instead, I have received an email saying my NBN installation was cancelled! Is this a mistake! ... View more

FTTC - No NCD provided

by Level 2 in NBN Installation
‎21-04-2020 01:34 PM
‎21-04-2020 01:34 PM
I currently have cable internet provided by Telstra, and have signed up for FTTC from TPG. I have only been provided with the wireless router from TPG, and haven't received an NCD. ... View more
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