I am in the same boat, 19 business days since sign up and I have not yet received any meaningful updates. I am still waiting on a technician appointment date to be provided. If I had a date it would make it easier to ensure I can purchase the right 4G data pack (I don't want to spend more than I need on data) until I have an ADSL2 connection. Overall I'm appalled with the service provided by TPG and once I can get NBN I will definitely not be continuing as a customer with them. ... View more

Hi @David_M    Following up to say that I am yet to receive details for a tech appointment this week as advised by customer service. I have only received a text to say "remote activation was failed" and TPG will follow up with Telstra, I already knew that we would need a tech to come on site as I was told this by customer service.   The lack of meaningful updates is frustrating and contacting customer service is not even worth my time as I am left on a chat for up to an hour only to have the chat closed. I also want to say that "Your installation is progressing." is not a great update, especially when it hasn't changed in so long. Maybe if TPG was able to provide customers with a bit more detail there wouldn't be as many people posting their frustrations on the delay. As stated in my initial post I understand with covid-19 it's not BAU for TPG or Telstra but some transparency would be great. ... View more

You're going to be waiting for a bit, I signed up 7/04 and I haven't been connected. I've seen posts from people here that have signed up in March that still don't have a connection. The only update I can get is they are waiting for Telstra. I understand under the current situation that delays are inevitable but I'm disappointed in the lack of transparency in updates from TPG/Telstra. I'm working from home and having to pay for a temporary 4G solution so I can WFH, I've already spent $140 on data and a 4G USB modem. I've been told to expect an SMS/email for a technician appointment this week, I'm not holding my breath. ... View more

Hi @David_M    Following up as I did not receive a call from TPG last week. I have had to chase up with chat and on twitter to get any sort of response. I was able to get an update that I should be expecting an email sometime this week with a technician appt. ... View more

Thanks @David_M  ... View more

Have you had your ADSL installed yet? I signed up at the start of the month and my status is still "Your installation is progressing.". They haven't been able to give me an installation date or estimate ... View more