TPG Community

marzyta · ‎14-06-2021

Again the same issue: Send test email message: Cannot send the message. Verify the email address in your account properties. The server responded: 535 5.7.8 [TPG-A02] Authentication denied. User marzyta@tpg.com.au is banned from using SMTP AUTH due to previous abuse I have tried to setup again outlook tpg account but could not due to this error. Before I could to send email from ouylook for months. Please unblock me I am not doing illegal activity, you are one of the biggest internet provider but your email was terribly. Best Regards Mariusz Skwarczynski e-mail: m.skwarczynski@uq.edu.au

marzyta · ‎01-05-2020

I found the way, the whole problem is simplified account setup in outlook which use your email adress as username. and your useraname is the whole text before @, and nothing else, not whole email adress. However simplified setup force you to put email adress on the first screen, so you need to switch off simplified setup as described here: https://support.microsoft.com/en-us/help/3189194/how-to-disable-simplified-account-creation-in-outlook and then setup your account in standard way. Done, works. I am so happy for myself, not for TPG service.

marzyta · ‎29-04-2020

OK, I contacted technical service from TPG. Guess what? They told me that they could not fix it, they need to contact me with email-technical staff. And guess what, again? I supposed to get call from them today and nothing happen. I am with TPG for 12 years, and I was happy with them in general. But now, they simple DICIDED TO IGNORE ME. Not happy, still could not use email.

marzyta · ‎23-04-2020

I have EXACTLY identical problem, please help. And I have tried to fix it as written above, and failed the same way. Please help.

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About marzyta

Re: Cannot Send Email Rejected by the Server/Banned from using SMTP

Re: Unable to setup my email account on Office 365 on Windows PC.

Re: Unable to setup my email account on Office 365 on Windows PC.

Re: Unable to setup my email account on Office 365 on Windows PC.