Hi @bcasey1940,    You may refer to the article below:   Wi-Fi troubleshooting steps - No Internet/Connection https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection/ba-p/805 Let us have your Customer ID or username via private message in order for us to assist you accordingly.   For reference, How do I private message (PM) in the community     Regards, Ahra_G ... View more

Just received the message re new modem. Thank you luisc and TPG for your great generosity. I am so grateful. 👍 ... View more

Hi there ,   Click on my name then send message for a PM..   Example here below    https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45     Kind regards ... View more