Been waiting since mid April (14/04) and they said will finished installation on 30 April. I called on 30 April for customer service but a ridiculously wait time. So i try to reach the chat support.. and they said it is scheduled to finish on that day and told me to wait at and someone will call by that day (so i skipped all my works on that day). But no one called. The next day i sent a message from TPG Apps about this matter. 3 days passed they called to appoint a new schedule for installation which is 15 May. One man come at 15 may doing something within the cable underground outside my house. After 30 minutes of waiting, he tried the internet still not there. And then he return to the underground box and said the "black box" underground should be changed if this still doesnt work. After 1 hour waiting still not working.. and he said usually will take a long time.. it should be working by tomorrow. And he left. And the internet is sti not working until now.. the worst internet service in the whole world. Cant even finish a proper installation. And now another wait.. maybe another 1 light year of waiting will be finished. My username is sungsook14 So everybody know how this TPG works ... View more

Ho Rajen, I've been following the instruction from here TPG Important Reminder: Your NBN service is awaiting activation. You're required to connect your NBN modem. For instructions, visit link.tpg.com.au/EDKjOZ But the DSL light wont turn on. Can you check with my account. The username is sungsook14 ... View more