Hi there               Welcome to the community,   Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you      Kind regards   ... View more

Just wanted to provide a quick follow up on this. The work that has been performed on my connection/line has significantly improved the connection. I have provided comparitive graphs that show the outages prior to the work and outages after the work was done. There are still a few outages but these are quite small and are relatively few which has been great.   Just wanted to say thanks and would love to know what the changes were that were made, just out of curioristy.   Thanks again. ... View more

Thanks David_M,   I am connected via cable, so that rules out Wifi (directly patched from home office to modem/router). The issue is the intermittent nature of the dropouts. The one I mentioned above was a longer than usual outage. Yesterday I had 3 dropouts, all during work video calls at various points during the day. These lasted anything from 15 minutes to 30 minutes and are seemingly more prevalent lately. Not sure if this is bandwith related within the infrastructure. Obviously by the time I can conatct support and get it looked at, it is sometime in the future and if connectivity is up (like it is now), the issue is considered resolved. I did get a call from a techie just today so clearly my ranting is working :-) whom advised to power cycle the modem (which had been done a few times during that outage mentioned above). The only new advice comes in the form of a factory reset which I will try if another outage occurs. As mentioned the frequency seems to be increasing the similar entries in this forum suggest that many others are experiencing same.  I know some other providers provide visibility of their CVC usage graphs (Connectivity virtual circuits) over their POI. Does TPG provide anything similar that I can check? ... View more

Hi @sponge09    Look, honestly, NBN-FTTP is normally the best technology and has very little faults as a whole. Most faults with FTTP is normally modem related.   Can you possible try a different modem for better TS? If a different modem has the same issues, we have better weight to lodge a fault NBN based on passing tests in systems.   thanks, ... View more